Delivery & Returns
Tracked Delivery
Royal Mail Tracked service provides delivery updates via both Email and SMS. You can also track your orders location at www.royalmail.com/track-your-item
We now use Royal Mail 48 or 24 hour tracked delivery for most orders (We'll use a courier for the bigger items).
Delivery Charges.
Small package £4.99
Medium package: £6.69
*Orders shipping to Northern Ireland via Courier will be subject to a delivery charge, we will be in touch upon receiving your order to discuss your delivery charge or you can Contact Us to discuss pricing prior to ordering.
Bike Orders
Whilst we try to hold good general stock of Yeti, Evil, Kona, Cube and Nukeproof products, these premium brands are always in very high demand and your order may be subject to varying lead times accordingly. Please call us for more details.
Finance Orders Please note:
Where the finance option is used for mail order purchases, the goods must be delivered to the customer’s home as per the credit agreement. Goods sold in this way cannot be subsequently collected in-store or delivered to any address other than that shown as the current address on the credit agreement. Goods can only be delivered to the person named on the agreement or a family member of that person.
Undelivered Items
If your UK order was sent via a Royal Mail or DPD service and nobody was able to sign for it, you will have been left an attempted delivery slip with contact details to either re-arrange delivery for another day or the option to pick your order up from your local depot. Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail does not class items as lost until 10 working days after expected delivery in the UK, 20 working days for Europe and 25 working days for the rest of the world. If your order is delayed please Contact Us for assistance.
Please note Yeti, Evil, Cube, Kona and Nukeproof products can only be shipped within the UK
Returns
At Cycle Factory we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer. If you make a purchase from Cycle Factory and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within 30 days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD's, Videos or food products must have the original seals intact and we cannot accept any returns of underwear.
Christmas Time: During the festive period we appreciate that products are purchased well in advance of their receipt. To this end our returns policy at this time of year is somewhat more flexible. All we ask is that the products are returned as soon as possible after the festive holidays for exchange.
Damaged / Incorrect Goods
In the event of you receiving goods which have been damaged in the post or that have been sent to you inncorrectly, the goods may be returned (with the original packaging in the case of damaged goods), within 30 days, and you will receive a full refund of the cost of the goods plus your return postage charges.
Warranty Returns
In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf. When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post. Please make sure you fill in and include your returns form, which you can download here. This will enable us to take care of your request in the quickest possible time.
Please send all returns to the following address -
Returns Department
Cycle Factory
Der Street
Todmorden
Lancashire
OL14 5QY
The Cycle Factory returns procedure does not affect your statutory rights as a consumer. If you've got a question, please call the shop on 01706 815844 or email our sales team.
Royal Mail Tracked service provides delivery updates via both Email and SMS. You can also track your orders location at www.royalmail.com/track-your-item
We now use Royal Mail 48 or 24 hour tracked delivery for most orders (We'll use a courier for the bigger items).
Delivery Charges.
Small package £4.99
Medium package: £6.69
*Orders shipping to Northern Ireland via Courier will be subject to a delivery charge, we will be in touch upon receiving your order to discuss your delivery charge or you can Contact Us to discuss pricing prior to ordering.
Bike Orders
Whilst we try to hold good general stock of Yeti, Evil, Kona, Cube and Nukeproof products, these premium brands are always in very high demand and your order may be subject to varying lead times accordingly. Please call us for more details.
Finance Orders Please note:
Where the finance option is used for mail order purchases, the goods must be delivered to the customer’s home as per the credit agreement. Goods sold in this way cannot be subsequently collected in-store or delivered to any address other than that shown as the current address on the credit agreement. Goods can only be delivered to the person named on the agreement or a family member of that person.
Undelivered Items
If your UK order was sent via a Royal Mail or DPD service and nobody was able to sign for it, you will have been left an attempted delivery slip with contact details to either re-arrange delivery for another day or the option to pick your order up from your local depot. Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail does not class items as lost until 10 working days after expected delivery in the UK, 20 working days for Europe and 25 working days for the rest of the world. If your order is delayed please Contact Us for assistance.
Please note Yeti, Evil, Cube, Kona and Nukeproof products can only be shipped within the UK
Returns
At Cycle Factory we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer. If you make a purchase from Cycle Factory and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within 30 days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD's, Videos or food products must have the original seals intact and we cannot accept any returns of underwear.
Christmas Time: During the festive period we appreciate that products are purchased well in advance of their receipt. To this end our returns policy at this time of year is somewhat more flexible. All we ask is that the products are returned as soon as possible after the festive holidays for exchange.
Damaged / Incorrect Goods
In the event of you receiving goods which have been damaged in the post or that have been sent to you inncorrectly, the goods may be returned (with the original packaging in the case of damaged goods), within 30 days, and you will receive a full refund of the cost of the goods plus your return postage charges.
Warranty Returns
In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf. When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post. Please make sure you fill in and include your returns form, which you can download here. This will enable us to take care of your request in the quickest possible time.
Please send all returns to the following address -
Returns Department
Cycle Factory
Der Street
Todmorden
Lancashire
OL14 5QY
The Cycle Factory returns procedure does not affect your statutory rights as a consumer. If you've got a question, please call the shop on 01706 815844 or email our sales team.